FAQs

Shipping/Processing

  • COVID-19 schedule: To minimize direct contact with others during this time, we ship out orders once a week, usually on Fridays or Saturdays. 
  • International Orders: We are currently not shipping orders outside of the United States. Due to delivery times being severely delayed and unpredictable, we have decided to temporary stop shipping orders to recipients outside of the United States. 

Returns/Exchanges

  • We do not accept returns or exchanges.
  • If an item arrives damaged, please let us know right away so we can help make it right. 

Damages/Theft

  • If your order arrives broken, please contact us via email with 48 hours & send us a photo of the damaged pieces. We need to make sure we are able to document this when we file a claim.  
  • If a package is marked "delivered" by the mail service you've selected to use, they are unlikely to fulfill any missing claims even though most orders are insured. Since we are a small business, we are unable to be held responsible to replace missing or stolen packages. We supply tracking in order to help you keep eye out for your packages!