FAQs

Shipping/Processing

  • COVID-19 schedule: To minimize direct contact with others during this time, we ship out orders once a week, usually on Fridays or Saturdays. 
  • COVID-19 Delays for International Orders: For orders shipping outside of the US, current delivery times are severely extended. Unfortunately, we are unable to give you a timeline of how long transit will be (it has varied wildly depending on the destination and when it was shipped), however, we will supply you with a tracking number that you can check. Please be patient and know that we will always help in any way we can. 
  • Buyers are responsible for customs and any applicable import taxes. 

Returns/Exchanges

  • We do not accept returns or exchanges.
  • If an item arrives damaged, please let us know right away so we can make it right. 

Damages/Theft

  • If your order arrives broken, please contact us via email with 48 hours & send us a photo of the damaged pieces. We need to make sure we are able to document this when we file a claim.  
  • If a package is marked "delivered" by the mail service you've selected to use, they are unlikely to fulfill any missing claims even though most orders are insured. Since we are a small business, we are unable to be held responsible to replace missing or stolen packages. We supply tracking in order to help you keep eye out for your packages!