FAQs

Commissions / Custom Orders

• Commissions are currently closed. We will announce open commission slots on Instagram. 

Shipping/Processing

• Typical processing time is 1-3 days. 
• COVID-19 schedule: To minimize direct contact with others during this time, we ship out orders once a week, usually on Fridays or Saturdays. 
• International Orders: We no longer ship to addresses outside of the US.   

Returns/Exchanges

• We do not accept returns or exchanges.
• If an item arrives damaged, please let us know right away so we can help make it right. 

Damages/Theft

• If your order arrives broken, please contact us via email with 48 hours & send us a photo of the damaged pieces. We need to make sure we are able to document this when we file a claim.  
• If a package is marked "delivered" by the mail service you've selected to use, they are unlikely to fulfill any missing claims even though most orders are insured. Since we are a small business, we are unable to be held responsible to replace missing or stolen packages. We supply tracking in order to help you keep eye out for your packages!